Reference

How erek50 Protects Your Privacy

When you open an account and deposit through DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity and process your withdrawals safely.

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GET IN TOUCH

How to Contact Us About Your Privacy

Live Chat Reach our support team via the chat icon in the lobby between 08:00 and 23:00 Western Indonesia Time, seven days a week. They can explain what data we hold and how to request deletion.
Email Support Send a privacy request to [email protected] with your account email and we will respond within 48 hours. Include the word 'PRIVACY' in your subject line so your message reaches the right team.
Account Settings Log into your account on desktop or mobile, open Settings, then Privacy & Data to see what information we have recorded and request a copy of your personal data.
SECURITY FIRST

How We Keep Your Information Safe

Encryption & Storage

All personal data is encrypted using TLS 1.3 and stored on secure servers. Banking details and DANA, OVO, GoPay and QRIS transaction records are held separately from your game activity to reduce breach risk.

Cookie Usage

We use cookies to remember your login session and language preference. You can clear cookies from your browser settings at any time without losing your account balance or game history.

Withdrawal Verification

When you request a payout, we verify your identity by checking your phone number and asking for a one-time code sent via SMS before funds leave your account.

Data Retention

We keep transaction records and account login data for seven years where local law permits, then securely delete them. You can request earlier deletion at any time by contacting support.

Staff Access

Only authorised support staff can view your personal data, and only to help resolve account or payment issues. Access is logged and audited monthly to catch unauthorised attempts.

Your Rights

You can request a copy of your data, correct errors, or ask us to delete information we hold depending on local law. Contact our support team to start a data request — no charge, no waiting list.

Your Privacy Questions Answered

We see your name, phone number, email address and bank account holder name from your payment provider. We do not see your PIN, password or full bank account number. The payment gateway handles that securely on their servers, and we receive only a confirmation that the deposit cleared.

No. We do not sell, rent or trade your personal data with marketing companies, game studios, or any third party. We share data only with payment processors and local authorities where local law requires it, and only the minimum information needed.

We retain your banking details for seven years after your final withdrawal, depending on local law. This allows us to handle disputes, tax records and fraud investigations. You can request earlier deletion by emailing [email protected] with your account email.

Yes. Log into your account on desktop, go to Settings then Privacy & Data, and select 'Download My Data'. We will email you a file within 48 hours containing your account history, deposits, withdrawals and game activity. You can also request this via live chat.

No. Your account is linked across all devices. When you log in on your phone or desktop, we see the same account activity, balance and game history. Device information (phone or desktop, browser type) is recorded separately for security purposes only.

We send a reset link to your registered email address. You will be asked to verify your phone number by SMS before the new password activates. This prevents account takeovers if someone gains access to your email account.

Yes. We record which games and live tables you open, how long you play and your session times. This helps us spot unusual account behaviour (like login from a new country) and contact you if we detect potential fraud. You can view your own session history in your account dashboard.

Related Pages

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